FOR FOOD & BEVERAGE MANUFACTURING TEAMS
Your downtime isn't just a repair problem. It's a communication problem
Relay is a voice-first platform for food manufacturing teams that helps workers route issues faster, communicate across languages, and automatically document what happened on the floor.
FOR FOOD & BEVERAGE MANUFACTURING TEAMS
Downtime lasts longer when floor communication isn’t clear enough to act on.
Relay is a voice-first platform for food manufacturing teams that helps workers route issues faster, communicate across languages, and automatically document what happened on the floor.
Real results on real frontlines
UP TO
0 x
ROI within first planned downtime event
0 x
connectivity improvement
0 x
faster response time
0 min
emergency muster time (60min to 2min)
Source: Relay internal customer data, 2026.
Downtime, language barriers, and manual documentation all share one problem: communication.
Every stalled line, every direction lost in translation, every undocumented floor check traces back to the same gap: critical information arrived too late, was misunderstood, or was never captured at all. Here’s where it shows up on your floor.
Response Delays Add Up
When a motor fails, the delay isn’t the repair. It’s channel congestion, blind dispatch, and a tech who arrives cold without the right part. Those recoverable minutes repeat on every line, every shift.
Slow Language Translation Stalls Action
When a large share of your frontline speaks English as a second language, every maintenance call, safety report, and shift handoff slows down. Translation adds steps to urgent work: techs get incomplete details, workers wait on next steps, and everything hinges on the right interpreter being available.
Floor Context Is Never Recorded
Paper logs don’t always match what was actually said on the radio. Digital forms get skipped when hands are gloved and the line is moving. The real context lives in the conversation, and once the moment passes, those details disappear before teams can use them to spot patterns, fix root causes, or follow up.
Screens Aren’t Built for the Floor
Tablets and apps ask workers to stop, remove a glove, and tap through screens while the line is moving. Glass cracks, wet hands miss the target, and washdowns take their toll. Teams quietly stop using tools that were never built for the floor.
One platform turns floor communication from your weak point into youradvantage.
The same conversations that used to cost you time now move faster, reach the right person, and leave a record behind. Here’s how Relay does it on your floor.
Cut response time on every line
Unplanned downtime is where the minutes hide, and most F&B plants run OEE of 60 to 70% against a world-class mark of 85%+. When a machine faults, Relay’s Alert API sends the alarm straight to the right frontline team, while indoor location shows who’s closest to respond. A simple spoken phrase pulls maintenance, operations, the line lead, and storeroom into one shared channel, creating a transcript for follow-up and post-mortem analysis. The result: faster coordination, lower MTTR, and rising OEE.
Keep work moving across languages
TeamTranslate™ delivers real-time translation across 35 languages, voice-to-voice. A worker describes a failure in their language; the tech hears it in theirs. Multilingual conversations take less time and language barriers stop limiting who you can hire.
Turn floor conversations into a searchable record
The one device your team will actually use
Relay is voice-first and built for the floor: noise-canceling audio that cuts through 110dB, 18–24 hour battery for double shifts, and washdown-safe, drop-tested durability. Connectivity routes around dead zones in under a second. It works with gloves on, so there’s no screen to tap and no behavior to change.
Real floors. Real numbers. Real teams.
"Some of the little things in the plant used to take 15 minutes - now it's 5, 6 minutes. They call it out, show up with the right tools, and address the issue."
Marcus, Plant Manager, Leading Food & Beverage Manufacturer
"Our Spanish-speaking employees now feel that they are listened to, they're more part of the team. With Relay, there's been a lot of change."
José Luis Vàsquez, Production Manager, Poppies Bakeries
"We have 100% coverage everywhere in our building. We've never had that before."
Tom Houtz, CSP, MSP, Corporate Director of Safety and Compliance, Dutch Valley Foods
“It creates a lot of value in a safety first business. It has a lot of applications across a lot of pieces of the business. It belongs there."
Jim, VP, Leading Food & Beverage Manufacturer
Frequently Asked Questions
It streamlines the minutes between an alarm and a fix, the part of MTTR that’s a communication problem, not a maintenance one. Alarm routing, knowing the closest-tech to dispatch with indoor location, and a two-way call before the tech leaves the floor mean they arrive with the right context and the right parts the first time.
Legacy radios don’t timestamp or capture what’s said, and they can’t route a machine alarm straight to the people responsible for that line. Apps and tablets ask workers to stop and tap a screen , which doesn’t happen at speed with gloves on. Relay is voice-first, so it works the way your floor already communicates, and captures everything automatically as it does.
Right now, 100% of your unplanned maintenance gets communicated over radio, and close to none of it reaches your CMMS in real time. It’s logged from memory at the end of shift, if at all. Relay is the missing input layer: it captures what’s actually happening on the floor as it happens and feeds your existing systems. It doesn’t replace what you run , it finally gives those systems the ground-truth data they were never getting.
Adoption is fastest where the pain is sharpest, so we typically start on your highest-downtime line. The device earns its place on the belt on day one , no behavior change, no screens to learn , and every account gets a named Customer Success Manager, not a ticket queue.
Everything that matters on a floor gets said out loud. What failed, what fixed it, what almost got missed, and then it’s gone. Relay captures those conversations as timestamped, searchable records automatically, so the knowledge that used to vanish when a call ended becomes something your team can look back on. That’s how a passing comment on the radio becomes a record you can use to spot a recurring issue and act before it costs you a line.
Turn everyday floor communication intooperational advantage.
"With two way radios, they are just what they are. They’re push-to-talk. At the end of the day, that’s it, that’s all that they offer. Relay offers the chance for there to be growth, new features, new technology, new accessories. That was another big plus that we were looking for."
– Jordan Childers, Preventative Maintenance and Safety Coordinator, Poppies Bakeries
See what Relay can do on your floor
© 2026 Relay Inc. All Rights Reserved.