Smart Radio + Panic Button
for Hotels
Level up guest experience with Relay: The all-in-one communication device built for safer, smoother hotel operations.
As seen in
This device is finally trying to kill the walkie-talkie
Connectivity that Keeps Your Hotel Running 24/7
In the fast-paced world of hospitality, clear communication is critical. Relay keeps hotel teams connected across every floor and department without interruption by combining WiFi and multiple nationwide cellular networks.
Dead zones don’t stand a chance
Unlike two way radio systems that can experience dead zones, Relay uses redundant networks, including WiFi and multiple cellular providers, with automatic switchover to help keep your team better connected across more of your hotel.
Dead Zones? Out of Range?
Out of the Question.
Relay has transformed how we operate. It gives me peace of mind, knowing that we’re efficient, connected, and ready for anything. If you’re in the hospitality industry, it’s a game-changer.
Rich O’Donnell, Director of Security at Raleigh Marriott City Center
Leading the Industry in Worker Safety: Panic and Talk in One Device
Keep your staff, guests, and property protected with Relay’s built-in panic button – building confidence and enabling faster response times. Unlike other hotel panic solutions, Relay delivers alerts instantly.
Best-In-Class Emergency Alert System
Deploy a complete emergency alert system on your property in less than a day. No downtime, extra fees or changes to your infrastructure.
Locate Your Team Indoors and Outside
Relay gives you the power of indoor room-level location and outdoor GPS in one platform. An employee’s real-time location is automatically shared when a panic alert has been triggered.
Brand Approved
Relay’s extensive brand approvals and legislative compliance in multiple regions guarantee it as a reliable choice, ensuring satisfaction with any mandated requirements.
How It Works
Relay’s Panic Alert System integrates connected hardware, cloud-powered software, and mobile location technology to deliver rapid, reliable emergency response.
Sending a Panic Alert
The Relay alert process is accurate, fast, and flexible. Our system ensures that responses can be immediately coordinated by teams on-site & off-site. Relay has supported over 5,000 alert incidents across our properties.
I would recommend Relay to whoever is looking for a panic system.
Wayne Burgher, GM, Residence Inn Grand Rapids Airport
Eliminate Language Barriers with TeamTranslate™
TeamTranslate™ enables real-time translation, allowing team members to communicate clearly, no matter what language they speak.
Run as One
- Enhance Safety
- Improve Guest Experience
- Boost Productivity
- Foster Inclusive Teamwork
Step 1.
Team members simply speak in their native language.
Step 2.
Each team member hears the message in their own language, instantly, on any Relay device, in the app, or on the dashboard.
Step 3.
Replies are translated and returned back to you in your native language.
Brian Prentice
Before we had TeamTranslate™ we were looking towards the other staff that were speaking that same language.
Maribella Esmeralda Nolasco
Because of it, I was able to communicate with the guests and also with my boss.
DeShawn Mills
We have some Spanish speakers that prefer it [TeamTranslate™] now. They’ll go and run and pick up their Relay because they know they can communicate with us effectively.
Veronica Patricio Basilio
If the guest needs something from me, I can do it immediately. I am very happy because now I understand what people say to me.
Up to 24hr
battery life
battery life
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FULL CHARGE IN <3HRS
0 %
UnstoppablePerformance
RelayX was designed and built from the ground up specifically to meet the workplace communication demands of any team.
MIL-STD 810H Certified
Designed to endure extreme conditions such as shock, vibration, and temperature, making it a rugged radio for any job.
IP66/IP68 Water Resistance
Fully protected against dust and can withstand complete submersion in water, ensuring durability in the toughest environments.
Tough Screen. Clear View.
1.9” High-contrast OLED display shielded by 1mm Corning® Gorilla® Glass stands up to the harshest conditions.
Hotel-Proven AudioLoud, Clear, Reliable
From busy lobbies to echoing service hallways, Relay delivers powerful volume and exceptional clarity. Powerful speakers to cut through background noise, while advanced noise and echo cancellation ensure every message is heard, understood, and acted on.
RelayX Cuts Through the Noise
0 dB
Vacuum Cleaner
0 dB
Laundry Room
0 dB
Fire Alarm
0 dB
RelayX
Head-to-Head Comparison
Dinosaur, Meet Meteorite
Relay was designed from the ground up for hotel operations—engineered to deliver crystal-clear communication 24/7, with the reliability your team needs during daily operations and critical emergencies.
*The features listed in this comparison are based on a traditional, generic traditional two-way radio. Numerous options exist in the market, with some models offering enhanced features while others may have fewer capabilities. We recommend researching individual products for the best fit.
RELAYX
TWO-WAY RADIO*
Audio
- Dual 2.0W loud speakers
- Up to 110dB DPL
- Single speaker
- Volume up to 90dB DPL
Clarity
- Three microphones plus advanced noise cancellation algorithm
- Clear audio in the loudest environments
- Basic noise suppression (Limited)
- Audio clarity decreases in noisy environments
Battery Life
- Powerful 2900 mAh Li-Ion battery
- Can Last 2 full shifts
- Charges in under 3 hours
- Standard 1800 mAh NiMH battery
- Typically lasts 1 Shift
Connectivity
- Dead zones are virtually eliminated
- Fully-redundant Cell+WiFi connectivity gives you a backup to the backup signal
- Access to all major US cellular networks
- LoRA capabilities
- Limited to radio frequencies
- No access to cellular networks
- Requires local repeaters for
- Extended coverage
Range
- Nationwide range built in, running on three major US cellular carriers out of the box without any extra IT setup required
- Works anywhere you have a cellular or WiFi signal
- No reliance on repeaters
- Limited to local coverage or line of sight
- Dependent on repeaters for long-range comms
Translation
Can translate 30+ languages in real-time
Can set devices to a “native” language
- No translation capability
Durability
- MIL-STD 810H durable
- Dust, shock, vibration, and temperature resistant
- Class 1, Division 2 Certified
- 1mm Corning® Gorilla Glass®
- 1.9″ OLED screen
- Basic commercial durability
- Moderate resistance to dust, shock, and vibration
Water-Resistance
IP66/IP68 water-resistant
Can withstand complete submersion in water
- Limited splash resistance (IP54)
- Cannot withstand submersion
Safety
Panic alerts with live location
Mass emergency alerts
Message history and audit trail
- Limited to two-way voice messages
Easy to Deploy,Even Easier to Manage.
RelayX is intuitive and easy to use, making it ideal for fast-paced hotels.
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Works Out of the Box
No new infrastructure required. RelayX connects over existing WiFi and cellular networks, just turn it on and go.
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Up and Running in Days
Deploy across your hotel in a matter of days, not weeks or months. Setup is fast, easy, and built for teams of any size.
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Simple to Manage
Add users, assign channels, and oversee your fleet of hotel radios in minutes using our intuitive web dashboard – no IT team required.
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US-Based Support
Get expert help when you need it with 7-day support and regular software updates that deliver new features and improvements.
Peace of Mind Comes Free
Free upgrades, easy replacements, and proactive support – Relay gives you long-term peace of mind at no extra cost.
Free Device Upgrades
When you’re on a qualifying plan, you’ll receive a free upgrade to the latest equivalent device after 3 years.
Painless Replacements
RelayX and RelayM include a 3-year limited warranty, offering you long-term confidence right out of the box.
Proactive Monitoring & Support
Because Relay is managed in the cloud, we monitor battery level and signal strength remotely for you. We focus on device health, so you can focus on your business.
Unlock Relay Pricing
Get clear, simple pricing for Relay—tailored to your business needs.
Frequently asked questions
What is a hotel panic button, and what are the benefits of hotel panic buttons for staff?
A hotel panic button is a discreet safety device used by hotel staff—especially housekeeping, security, and front desk teams—to signal for help in emergencies. With Relay, staff can trigger an alert with five quick presses—automatically sharing their real-time location with responders. This empowers hotels to improve employee protection and meet modern safety standards or laws.