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The Hidden Costs of Language Barriers in Casinos
How much are language barriers costing your casino?
Employees from different backgrounds, cultures and with varied language skills bring unique benefits to any organization, but often, not enough is being done to better empower them when there are language barriers.
While many casinos invest in bilingual staff, translation tools, or even language training, the hidden costs—such as delayed service, security risks, and employee frustration—often go unnoticed.
Staggering Stats You Can’t Ignore:
- With large casinos earning between $1 million and $3 million per day, even a small decrease in efficiency can add up to significant revenue losses.
- 73.5% of hospitality properties, including casinos, employ non-native English speakers.
- OSHA estimates that language barriers contribute to 25% of workplace incidents.
Don’t let language barriers hold your team back. Explore how unaddressed language gaps can lead to more than just lost productivity, especially their quiet toll on guest safety and staff retention.
Get the insights and tools you need to eliminate costly miscommunications and unlock your casino’s full potential.
