RELAY FOR HOSPITALITY
Behind every memorable guest experience is a team that moves as one.
The five-star feeling guests notice is built on the work they never see: a request answered before it’s repeated, a VIP arrival where three departments act at once, a quiet floor where staff still feel connected. Relay is the cloud platform built for luxury and full-service hotels, on one discreet device your people already know how to use.
THE THREE THINGS EVERY GREAT PROPERTY HAS TO GET RIGHT
Guest requests, staff safety, and keeping your people are all the same problem.
A guest request sits waiting because the call routed through an operator. A room attendant on an upper floor can’t reach anyone because the radio went silent in the stairwell. A supervisor spends the shift translating instead of leading. Three problems, one root cause: on a property this size, people can’t reliably reach each other.
5 min
Relay 2024 Hospitality Report (public). Average time saved fulfilling each guest request.
React Faster
A guest waits while a call routes through an operator instead of the nearest attendant.
Execute Better
A supervisor spends the shift translating instead of leading.
Stay Safer
A room attendant on an upper floor can't reach anyone from a dead zone in the stairwell.
HOW IT WORKS
Three jobs, one radio your team already knows.
Precision at the speed of service.
A great stay is built on timing, and timing breaks down when a team can’t reach itself. Aging radios go quiet in the stairwell, the basement, the elevator, the far wing of a tower.
- Runs over Wi-Fi and multi-carrier cellular and switches between them on its own, so coverage follows your people.
- 1:1 and group calls skip the operator bottleneck.
- Indoor location lets a manager send the closest person, so a VIP arrival is one smooth motion across departments.
94%
of managers report greater peace of mind knowing where their team is on the floor.
Communication without barriers, on every floor and in every language.
A luxury workforce speaks many languages, and a language gap should never sit between a guest and the service they expect. Room attendants are no longer alone on guest floors.
- TeamTranslate™ delivers real-time voice translation, so a Spanish-speaking houseman and an English-speaking front desk work as one.
- Private 1:1 and small-group channels keep back-of-house discreet, so the communication is never louder than the experience.
- New staff learn the device in a single shift, which matters when turnover is real.
73.5%
of properties employ team members who are not native English speakers, exactly the gap TeamTranslate closes.
Protection built into every shift, not left in a drawer.
The safest hotel isn’t the one with a panic device on a shelf. It’s the one whose team carries a device every shift because they use it all day.
- A discreet one-touch panic button carries the worker's location, so help reaches the exact room without alarming guests.
- Because the same device handles communication and translation, staff actually carry it.
- Every alert and message is timestamped and logged in the cloud, a clear, shared record.
6 min
faster to resolve each safety incident, because the alert, the location, and the team are already on one platform.
REAL PROPERTIES. REAL NUMBERS. REAL TEAMS.
What changes when your property runs on Relay.
5 min
84%
78%
25% lower
IN THEIR WORDS
Straight from the people who use it.
“It really does change the game when it comes to employee engagement and guest service. It's hard to say a small communication device has a large impact on your property, but with Relay, it really has.”
Matt Chriscoe, Director of Hotel Operations, Pinehurst Resort
“To get your panic alert and your radio in one device, that was huge for us.”
Elgin Thomas, Director of Engineering, The Ritz-Carlton Club & Residences, San Francisco
“It gives me peace of mind, knowing that we're efficient, connected, and ready for anything. If you're in hospitality, it's a game-changer.”
Rich O’Donnell, Director of Security, Raleigh Marriott City Center
“Relay has transformed our communication. We send over 1,000 messages a day and appreciate the ability to reduce unnecessary chatter.”
Jeff Thompson, General Manager, Hyatt Regency Jacksonville Riverfront
THE HARDWARE BEHIND THE EXPERIENCE
RelayX and RelayM: discreet enough for the lobby, tough enough for the loading dock.
Two-way radios are rugged but bulky, loud, and carry voice and the ambient noise surrounding it, but don’t preserve a record. Relay fits the property with two devices: RelayX is the rugged choice for security, engineering, and grounds; RelayM is slim and quiet for housekeeping, the front desk, and guest services. Both put communication, panic, and translation one button away.
Audio
Clear push-to-talk that cuts through a busy lobby, a full kitchen, or an event floor.
Steady Link™
Wi-Fi and multi-carrier cellular that switch on their own. No repeaters, no FCC licenses, no dead zones.
Battery
Lasts a full shift with room to spare, including long event days and doubles.
Discreet by design
Wearable and quiet, with no bulky brick on the belt or radio chatter in earshot of guests.
Frequently Asked Questions
A cloud communication and safety platform built for luxury and full-service hotels. It replaces aging radios, personal cell phones, and standalone panic devices with one discreet device carrying push-to-talk, one-touch panic with room-level location, and real-time translation. Relay is the system of action for physical operations: it captures what your frontline actually says and does, and turns it into action in the systems you already run.
It gets each request to the right team member the first time, with no operator in the middle. Indoor location lets a manager dispatch the closest person, so a VIP arrival is handled in one smooth motion. Hotels report guest service five minutes faster on each request.
Yes, a full radio replacement first, with push-to-talk, 1:1 calls, group channels, and broadcast. Because it fails over between Wi-Fi and cellular on its own, it holds coverage where legacy radios drop out. No repeaters, no FCC licenses, and it can be live in under a day.
Every team member carries a discreet one-touch panic button that sends their location, so responders reach the exact room without alarming guests. Because the same device handles everyday communication, staff carry it every shift. Hotels resolve safety incidents six minutes faster.
Yes. RelayM is slim and quiet for housekeeping, the front desk, and guest services; RelayX is rugged for security, engineering, and grounds. Private channels keep back-of-house quiet. The design disappears into a five-star environment rather than announcing itself like a bulky radio.
Most hospitality properties are live in under a day. Because it runs on Wi-Fi and cellular the property already has, there are no repeaters, no RF engineering, and no truck rolls. For a portfolio, pilot the hardest property first, prove it, then roll out.
START WITH YOUR HARDEST PROPERTY
See what Relay can do for your property.
Reacting faster, executing better, and staying safer are all the same problem: whether your team can reliably reach one another. Tell us about your property, and we’ll show you where Relay can make the biggest difference.