RELAY IS THE SYSTEM OF ACTION FOR PHYSICAL OPERATIONS
Every shift, your best operational knowledge evaporates
A shift moves too fast to stop and type, so the important things get said out loud, and then they’re gone. Relay logs that frontline knowledge as it’s spoken and gets it to the right person before it becomes your next breakdown. Fewer stoppages, faster fixes, and more output from the same shift.
The people on your floor are talking.
Almost none of what they say gets logged.
We call it signal evaporation. Relay stops it from happening, turning frontline knowledge into operational insights while it’s still fresh, with no change to how your team works.
Stop the job to log it. Or log it hours later from memory.
Mid-shift, logging means walking off the line and pulling your gloves off to fill out a work order or incident report. So most of it waits for handover. That’s why the record looks like this: a few stray entries, then a pile-up at every shift change.
Keep working. It’s logged while it’s fresh.
Gloves stay on. The work keeps moving. Relay transcribes and timestamps what your team says as they say it, so the record fills in across the shift, not just at handover. That’s ground truth: frontline knowledge, straight from the people who were there.
Catch the repeat issue before it becomes downtime.
One machine gets talked about all week without anyone tying the mentions together: a warning on one shift, an odd noise on another, a workaround on a third. Relay transcribes what gets said on the radio and connects the related exchanges, so the issue shows up before it becomes downtime.
Try it for yourselfFind your evaporation rate.
Six questions, 30 seconds.
Start here: How many people work on the floor during a shift?
Turn what gets said into what gets done.
With Relay, you can ask a question in plain language and get an answer back, drawn from what your team already said.
Already on every hip.
A tablet usually lives at a station, shared by whoever walks up. A radio goes to every person on the crew, so the whole crew is heard. It’s already on their hip, already in their hand, and already how they talk to each other. Relay keeps all of that and adds translation, location and transcription, for a more connected workforce.
Press to talk
The same push-to-talk your team already uses every day.
Gloves on
No terminal to walk to, no keyboard to type on. The work keeps moving.
Translation
Real-time translation between 35 languages
Safety alerts
One press alerts the right people, indoor/outdoor location included.
Lasts all shift
Battery, noise and drops are engineered for, not hoped for.
Ready day one
Most teams roll Relay out in a single shift.
Relay is the system of action for physical operations.
We capture what your frontline actually says and does, and turn it into action in the systems you already run.
Relay fits the way your team already works: voice-first, hands free, and built to last where most devices don’t.
Hardware
A smart radio purpose-built for the frontline, rugged enough for the floor, with a full suite of cases, earpieces, and audio accessories to get the job done in any environment.
Software
A dashboard and an app. Look back at any shift, ask about it in plain language, and get answers backed by a complete, searchable record you can verify. No digging required.
Frontline-ready models
Off-the-shelf models learn from books and long prose, trained on language nobody on a plant floor uses. Your floor speaks in short phrases, call signs and machine names. We built for that floor.
Ground truth data
Every exchange on the floor, captured and kept: a verifiable record of what was said, when, where, and by whom. Connectivity that never drops is what makes that record complete: nothing gets lost to a dead zone.
THE FOUNDATION
A device tough enough to survive the shift
Audio clarity
Clear at 110dB, built for the loudest floors.
Battery
Outlasts a double shift on one charge.
Connectivity
Durability
Location
1M+ hours
100+ patents
How it works
Live collaboration between the people who spot problems and the people who fix them, so problems get solved a shift sooner instead of a breakdown later.
Easier to roll out than software your team has to learn.
Relay is push-to-talk, the same thing your team already carries and already knows how to use. Press it and talk, the way they always have, in 35 languages. There is no new habit to build, so nothing about the way they work has to change.
Your floor's hard-won knowledge, handed back.
Every shift, your team figures things out. Relay keeps that know-how and hands it back, so when someone gets stuck they get the answer the last crew already worked out, instead of starting over.
Alerts reach the right person, out loud, not lost in an inbox.
No inbox to check, no dashboard to watch. Relay says the alert out loud to the nearest person who can act, in the right language, and they answer back by voice. You know it landed with a person, and who has it. Nothing sits in a queue waiting to be noticed or translated.
Proven where the work is hardest.
Relay runs in some of the most demanding, round-the-clock workplaces in the country, including most of the top 10 companies in steel, automotive, pulp and paper, and hospitality.
1 Billion+
operational data points, processed weekly
10,000
nearly 10,000 sites running Relay
2,500+
10/10 user reviews
40+
of the Fortune 500 run on Relay
Proven where the work is hardest.
40+
of the Fortune 500 run on Relay, including most of the top 10 in steel, automotive, paper, and hospitality.
1 Billion
10,000
2,500+
Nobody knows your floor like the people running it.
We didn’t ask them to change how they work. We built around it.
Fewer surprises. Smoother handoffs. More of the shift spent on the work.
REAL FLOORS. REAL RESULTS.
What changes when nothing gets lost: fewer breakdowns, more done in the same shift.
You’ll see at least two times ROI on the downtime we prevent, just through the transcripts alone.
I’d already recouped my initial $12,000 investment in 12 weeks.
Some of the little things in the plant used to take 15 minutes. Now it’s 5 or 6. They call it out, show up with the right tools, and fix it.
We have 100% coverage everywhere in our building. We’ve never had that before.
Two-way radios are just what they are: push-to-talk, and that’s it. Relay offers the chance for growth: new features, new technology, new accessories.
I truly believe it’s the most impactful innovation we’ve implemented.
Relay has transformed our communication. The ease of use, customizable channels, and reliable battery life are game-changers.
With Relay’s transcriptions, I have more visibility into day-to-day operations. It’s been a relief to see all the communication happening across the plant.
Our EHS team’s incident response time dropped by 50% with Relay.
During an active investigation, having all your data at your fingertips is key. You can click on a transcribed message and hear it in real time.
The noise cancelling was amazing. Inside some buildings our normal radios can’t get through, but with these we communicated clearly even in that environment.
Even when production is in full swing, we’ve noticed no lag and no trouble getting through with Relay.
The return on investment in this building has improved since we brought Relay in. We’ve been able to handle more trucks than before.
You’ll see at least two times ROI on the downtime we prevent, just through the transcripts alone.
I’d already recouped my initial $12,000 investment in 12 weeks.
Some of the little things in the plant used to take 15 minutes. Now it’s 5 or 6. They call it out, show up with the right tools, and fix it.
We have 100% coverage everywhere in our building. We’ve never had that before.
Two-way radios are just what they are: push-to-talk, and that’s it. Relay offers the chance for growth: new features, new technology, new accessories.
I truly believe it’s the most impactful innovation we’ve implemented.
Relay has transformed our communication. The ease of use, customizable channels, and reliable battery life are game-changers.
With Relay’s transcriptions, I have more visibility into day-to-day operations. It’s been a relief to see all the communication happening across the plant.
Our EHS team’s incident response time dropped by 50% with Relay.
During an active investigation, having all your data at your fingertips is key. You can click on a transcribed message and hear it in real time.
The noise cancelling was amazing. Inside some buildings our normal radios can’t get through, but with these we communicated clearly even in that environment.
Even when production is in full swing, we’ve noticed no lag and no trouble getting through with Relay.
The return on investment in this building has improved since we brought Relay in. We’ve been able to handle more trucks than before.
Your guide to frontline productivity.
GUIDE
The Hidden Costs of Language Barriers in Industrial Environments
Machine downtime, high employee turnover, and safety risks as a result of language gaps can cost industrial facilities over $500k annually. Learn what you can do to empower employees with language barriers.
BLOG
Why Shift Handovers Are Manufacturing’s Most Overlooked Downtime Risk
Machines are visible, people aren’t, and the gap shows up at shift change as lost downtime, an hour of paperwork, and expertise walking out the door.
BLOG
Production Floor Communication: The Food Safety Gap Your Team Can’t Afford
In a plant where a $40,000 incident costs $800,000 in revenue to offset, radios that garble under 100 decibels aren’t an inconvenience, they’re exposure.
Frequently Asked Questions
A walkie-talkie moves your voice from one person to another, and then it is gone. Relay keeps it from evaporating. The push-to-talk works just like the radio your team already uses, but every transmission is transcribed, translated across 35+ languages, and turned into a record the operation keeps. That record is what a walkie-talkie can never give you: the warnings, workarounds, and fixes that get said out loud and then disappear at shift change. Relay is the system of action for physical operations: it logs what your frontline actually says and does, and turns it into action in the systems you already run.
On a plant floor, most of what your best people know is spoken, not written: the fix that worked, the line that always drifts, the step a new hire keeps missing. It gets said over the radio and then it is lost, which we call signal evaporation. Relay transcribes what is said as work happens, so that knowledge becomes a searchable record instead of walking out the door at end of shift. For teams running continuous improvement, that means the small stops, near-misses, and repeat issues people mention in passing are kept and put to use, rather than remembered by one person on one shift.
Yes, and 35+ other languages. TeamTranslate™ provides real-time translation inside the communication flow, not as a separate app, so two people who speak different languages can each talk in their own language and understand each other over the same radio. That removes language from a frontline hiring decision, shortens onboarding, and keeps a language barrier from slowing down a handoff.
Yes. When something needs attention, Relay can send an alert straight to the right person or group instead of a message the whole channel has to sort out. A machine alert reaches the right tech, a safety alert reaches the people who can respond, and the manager sees the issue while there is still time to act on it.
People search for a “connected workforce,” but most tools in that space just move messages around. Relay goes further: it keeps what your frontline says and turns it into action. Everyone on the crew carries the same radio, so the whole floor is heard, every transmission is transcribed and translated, and the issues that matter reach the person who can act, before they become downtime.
Your floor's knowledge shouldn't evaporate.
Turn what the floor says into a record you can act on, before your next breakdown.