See channel scanning Live at G2E! If you’re attending G2E in Vegas this week (Oct 7 – Oct 9, 2025), stop by our booth (#2216 – Bronze Showroom) for a live demonstration of channel scanning and see exactly how total awareness is the real house advantage.
Your casino floor is a high-velocity environment. A hundred incidents—from a spilled drink to a major theft event—are unfolding simultaneously. Your single greatest challenge is filtering the signal from the noise and ensuring a critical threat is never buried on an ignored channel.
In high-stakes gaming environments like casinos, one of the greatest vulnerabilities is the critical message or alert that goes unnoticed. Industry best practices emphasize that exceeding the Mean Time to Acknowledge (MTTA)—often measured in just minutes—can allow a manageable incident to escalate into a serious liability or regulatory event. For too long, your radios have made it hard to see the big picture, forcing you to solve the puzzle by listening to one piece at a time.
You can’t defend what you don’t hear. Until today, your biggest security blind spot has actually been your radio, hiding urgent threats in the noise and burying them on different channels.
Your responsibility is to protect everything. Your technology should empower you to hear everything.
That changes today. We’re excited to announce the launch of RelayI with channel scanning. This new capability, powered by proprietary AI voice recognition, transforms your team’s frontline talk into actionable intelligence, ensuring you can hear everything and finally giving you the operational omniscience you deserve.
The guessing stops now. RelayI with channel scanning is not just scanning channels, it’s intelligently listening for context and topics you’ve defined. This isn’t just a better radio. This is the arrival of true security clarity.
Turn Passive Observation into Proactive Action
Channel scanning is an intelligence layer that unifies your communications. For large resorts and casinos with a dispatch center, this means gaining more awareness and control. When paired with real-time alerts, channel scanning transforms passive observation into proactive incident management, allowing your team to act faster and have more peace of mind. It’s about achieving real-time situational awareness.
Here’s how it works:
- Define Your Focus: You identify and set up topics for high-urgency situations like “Past Posting,” “Theft,” or “Fight.” Our intelligent system does the rest, immediately identifying what truly matters.
- Continuous Monitoring: Our system seamlessly and continuously monitors all communications (spoken or typed by your team members over Relay), operating silently in the background.
- Instant Alerts: When one of your designated keywords or topics is a match, you receive an immediate notification, flagging the message for review. This capability can increase your speed to response, especially during multi-channel incidents, alerting you before the problem grows.
Ironclad Records: Every communication and corresponding notification is automatically logged, time-stamped, and archived. This provides an instant, verifiable record for investigations and compliance, moving you from guesswork to ground truth.
Stop Missing the Critical Signal
Relay helps your team filter out the noise and focus on what’s important. While your team handles the everyday chatter—such as “Trash pickup” or “Broken chair at the bar”—Relay is on alert, helping you find the signal in the noise. When a message like “Past Posting at Table 4. Suspect moving west,” is spoken, you’re immediately alerted.
Chaos never picks just one radio channel. We believe the one who stands in the center of the storm should be the one who sees it all. Who hears it all. Who connects it all.
As Joe Paniccia, Assistant Director of Security at The Plaza Casino Las Vegas, notes about the overall Relay platform, “It’s a versatile tool that should be implemented in a lot more security departments.”
Don’t let your biggest security blindspot be your radio.
RelayI with channel scanning. Meet the new House Advantage.
