Privacy Policy

This Privacy Policy describes how Relay Inc. (“Relay,” “we,” “us,” or “our”) collects, uses, and discloses personal information in connection with our website, www.relaypro.com, and any other websites that link to this Privacy Policy (collectively, the “Web sites”), our online platform, including any account-based features that you access when you sign in to your Relay Dashboard through your web browser (the “Platform”), and the Relay for Frontline Teams application (the “Application”). This Privacy Policy refers to the Web sites, the Platform, and the Application collectively as the “Services”. 

 

This Privacy Policy does not apply to Relay’s collection, use, or disclosure of personal information that Relay receives in connection with End-Users’ use of the Relay devices, including use of the App as an End-User. Relay processes that personal information on our customers’ behalf, and pursuant to our agreements with them. If you are an End-User of a Relay device, and you have questions about Relay’s practices with respect to your personal information, please contact your employer directly. 

 

We make the security and confidentiality of the personal information that you provide to us a priority. Please read our Privacy Policy carefully.

 

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by either sending a notice to the email address you provide to us or by placing a prominent notice on our Web sites.

 

California Notice at Collection 

 

If you are a California resident, the “Privacy Notice for California Residents” section below includes additional information that we provide pursuant to the California Consumer Privacy Act of 2018 as amended from time to time (“CCPA”). That section includes information regarding the categories of information to be collected, the purposes for which the categories of information are collected or used, whether the information is sold or shared and how to opt-out, and how long the information is retained. 

 

What Information Do We Collect from You?

 

We collect a variety of personal information from and about you through the Services, including:

Contact information that allows us to communicate with you. This would include information like your name, address, and e-mail address.

 

Billing information related to your financial relationship with us, such as the Services we provide to you, your payment history, your credit card numbers (which is provided to our third party credit card processing vendors), and your service history.

 

Any information you provide when you contact us, which may include your email address, any message to us, and any other information you choose to provide. When you contact us, we may monitor or record the communication or keep a record of it to help us train employees and provide customer service.

 

Technical & Usage Information related to the Services we provide to you, including information about how you use the Services. Some examples include:

• Equipment information that identifies the equipment on our networks, such as equipment type, device identifiers, device status, serial numbers, settings, configuration and software.
• Network performance & usage information about the operation of the equipment, services and applications you use on our networks. Examples of this might include the number of messages sent and received and the length of each message, minutes used or spent on various channels, bandwidth used, and whether the devices and services were used on Wi-Fi or a cellular network. We also collect information like transmission rates and delays, data associated with remote monitoring services, and security characteristics.

How Do We Collect Personal Information From You?

 

We collect personal information from you when you give it to us, such as when you make a purchase or set up an account with us; or when you contact us or use the Services.

We also collect personal information from you automatically as you navigate through and interact with the Services. 

 

For example, we use network tools to collect network statistics, web server logs and other technologies. We may automatically measure and monitor network performance and the performance of your Internet connections to improve our overall service levels. We also may access information about your use of the Services to provide customized support or to install or suggest specific features or services that you use or are necessary for your use of certain services we provide to you.

 

What Personal Information Do We Obtain from Outside Sources?

 

We obtain information from outside sources like mailing lists, reports that help us detect fraudulent purchases, and commercially available geographic and demographic information along with other publicly available information, such as public posts to social networking sites in order to understand our Relay customer base better and improve the Services and support that we offer our Relay customers. 

 

How Do We Use Your Information?

 

We may use the information we collect about you for a variety of purposes, including:

• The registration and management of your account, including for billing purposes, the delivery and maintenance of our products or Services, assistance with Service-related issues or questions, and the facilitation of your access to and use of our Services;
• Communication with you, including to provide information about Relay and invitations from Relay;
• Responses to your questions and comments, or other customer service;
• Business and usage analytics, such as measurement of your interest in our products, services, and Web sites, as well as the improvement, management and protection of our network, products, services, and Web sites;
• Improving our services;
• Notifications and provision of information about special offers and products or services available from us that may interest you;
• Customization of your experience with Relay and the Services;
• Solicitation of information from you, including through surveys, or administering contests or promotions;
• Resolution of disputes and troubleshooting of other problems;
• Prevention of potentially prohibited or illegal activities, or harm to any person or property;
• Assisting law enforcement, pursuing or defending legal claims, and engaging in other compliance or legal activities;
• Enforcement of our agreements with you, including our Terms of Service and our Relay Acceptable Use Policy; and

• As otherwise described to you at the point of collection.

We also may anonymize and then use your personal information for certain internal business, product, and sales purposes. We may use this information and other demographic and interest information obtained by us from other sources to prepare aggregated business and marketing reports that we may use ourselves or share with others for their use, but which do not personally identify you.

 

How Do We Share Your Information?

 

Relay may share your information with others:

• Within our family of companies (and their divisions) for operational purposes.
• We may use third party vendors to provide various services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys, and fraud prevention. We use a third-party intermediary to manage certain payment card processing. This intermediary is not permitted to store, retain, or use billing information, including your billing name and address and credit card number, except for the sole purpose of credit card processing on our behalf.
• We may disclose personal information we collect with certain business partners or prospective business partners, such as marketing affiliates.
• We may disclose personal information with third party data partners enabling or participating in targeted and cross-context behavioral advertising and/or providing tracking or analytics technologies, including providers of third party cookies and tracking technologies on our Services and ad networks.
• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. We reserve the right to raise or waive any legal objection or right available to us in any such cases.
• When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Relay, our customers, or others; and in connection with our Terms of Service and other agreements, subject to applicable law.

• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
• For such purposes as you may authorize or direct us, as we otherwise disclose to you, or as necessary to address your requests.

We also may share aggregate or anonymous information with third parties.

 

How Can You Update and Revise Your Information?

 

We take reasonable steps to ensure that your information is relevant, accurate, and complete. Your use of the Services may permit you to update or revise your personal information yourself through the App, Platform, or Web sites. You also may contact us if you believe your information needs to be updated or revised.

 

What Choices Do You Have Regarding the Collection and Use of Your Information?

• You can enable and disable certain features yourself by logging in and adjusting your account settings through the Services.
• You also can revise or update your information as described above.
• Some Internet browsers have a “do-not-track” feature that lets you tell online services that you do not want to have your online activities tracked. The Services do not currently respond to browser “do-not-track” signals.
• You have choices about the information that we automatically collect when you use the Services. For more information about those choices, see the “What Choices Do You Have About Automatic Data Collection Technologies?” section below. 

• You also may unsubscribe from any promotional messages in any email we send. 

How Do We Protect Your Information?

 

While no company or device can guarantee security, we have implemented administrative, technical, and physical security procedures designed to help protect the personal information you provide to us. For example, we permit only authorized personnel to access personal information, and they only may do so for permitted business functions. We also employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information that we maintain. However, we make no guarantee, representation or warranty that use of our Services or Web sites is protected from all security threats, viruses, or other vulnerabilities or that your information always will be secure.

 

How Do We Protect Children’s Privacy?

 

The Services are intended for general audiences and we do not offer Services directed to children under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If you are the parent or guardian of a child under the age of 16 and you believe we have inadvertently received information about that child, please contact us as described in the “How Can You Contact Us?” section at the end of this Privacy Policy for assistance.

 

Does Our Privacy Policy Apply to External Links or Other Parties?

 

If any part of our Services links you to other web sites, those external web sites and online services do not operate under this Privacy Policy. Similarly, if you choose to use services of another company about which we provided information, or due to your interaction with other content we provided, that party’s use of your information is not governed by this Privacy Policy. We recommend that you examine the privacy statements posted on those other web sites to understand their procedures for collecting, using, and disclosing personal information.

 

How Does Our Privacy Policy Apply If You Visit Our Web Sites from Outside the United States?

 

Your information will be transferred to, stored, and processed in the United States or other countries where our servers are located and where we operate. The data protection laws of the United States and other countries may vary from those applicable in your country. However, Relay will treat your information as described in this policy regardless of the location from which it was collected. By using our Services, you understand that your information may be transferred to us and to third parties with whom we share it as described in this Privacy Policy.

 

Do You Have Additional Rights Under California Law?

 

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email legal@relaypro.com.

 

Additional Information Related to Automatic Data Collection Technologies on our Services

 

We collect information about your computer when you visit our Services. For example, we collect session data, including your IP address, Web browser software, and referring Web site. We also may collect information about your online activity, such as content viewed and pages visited. This information also may permit us to identify users associated with multiple devices used to access our sites or services.

 

Cookies are small data text files that, if you accept and your Web browser permits, can be stored on your computer’s hard drive. Relay and its Web sites use cookies:

 

• To help us recognize your Web browser as a previous visitor and save and remember any preferences set while your Web browser visited our Web sites. For example, if you register on our Web sites, we may use cookies to remember your registration information so you do not need to log into our Web sites each time you visit. 
• To help us customize the content, Web site experience, and advertisements provided to you on our Web sites and on other Web sites across the Internet. For example, when you access a web page, a cookie automatically recognizes your Web browser as you navigate on the Internet and presents you with information and advertising based on your apparent interests.

• To help measure and research the effectiveness of the features, offerings, advertisements, and email communications (by determining which emails you open and act upon) of our Web sites.

We may use data analytics and work with certain third party service providers, such as Google Analytics, to help us understand and improve the use of the Services. These third party service providers may collect information sent by your device as part of a web page request, such as cookies or your IP address. Information about how Google Analytics collects and processes data can be found here: www.google.com/policies/privacy.

 

Our Web sites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs). These Web beacons are tiny graphics with a unique identifier, similar in function to cookies, that we place in the code of a Web page. Web beacons allow us to monitor the traffic patterns of users from one page within our Web sites to another, deliver or communicate with cookies, understand whether you have come to our Web sites from an online advertisement displayed on a third-party Web site, and improve the performance of our Web sites. We also may allow our service providers to use Web beacons to help us understand which emails recipients have opened and track the visitor traffic on our Web sites.

 

We may use these technologies to serve interest-based ads. If you accept cookies, we also allow third parties to collect information about your online activities through cookies and other technologies, and they may do so over time and across different websites. These third parties include advertising networks and our business partners, who collect information when you view or interact with our site or services, our ads, or ads you see on our sites or services. We do not have access to or control cookies or other technologies these third parties may use to collect information about your interests; our Privacy Policy does not cover either these third parties or their information practices.

 

We may use your information to help identify you as a user when you access our Web sites using different devices. If you use different devices (such as your home computer, laptop, and/or mobile device) to access our Web sites and/or engage in a transaction, we may be able to associate you with each of your devices. For example, if you choose to click the email link on a new device, we may be able to associate your current device with your account information. We may combine information we have collected from your use of different devices and use that information consistent with this Policy, such as to help provide a more personalized and consistent experience across your devices, and to deliver more relevant advertisements to you.

 

We may also authorize third-party vendors to collect information on our behalf to operate features of our Web sites or facilitate the delivery of online advertising tailored to your interests, among other reasons. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

 

What Choices Do You Have About Automatic Data Collection Technologies

 

• The Help portion of the toolbar on most browsers will tell you how to prevent your Web browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. At this time our Web sites do not respond to “do not track” signals.
• Certain ad networks have agreed to adhere to industry-supported consumer choice mechanisms, such as the Network Advertising Initiative’s opt-out for interest-based advertising, which can be found here: optout.networkadvertising.org.

• The Digital Advertising Alliance also maintains a similar opt-out that may permit you to opt out of the use of your information to identify your devices across multiple websites. It can be found here: optout.aboutads.info.

 

How Can You Contact Us?

If you have questions about this Privacy Policy, please contact us at:

 

Mail:

Relay, Inc. Attention: Customer Care 2230 Bandmate Way, Ste 500 Raleigh, NC 27607

Tel: 919-230-4307

 

Email:

legal@relaypro.com

© 2026 Relay, Inc.

Effective: January 1, 2022

Last Updated: September 17, 2026

 

Privacy Notice for California Residents

 

This Privacy Notice for California Residents supplements the information contained in the Relay Privacy Policy (above) and applies if you are a resident of the state of California. . We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) as amended from time to time. Any terms defined in the CCPA have the same meaning when used in this notice. This section of the Privacy Policy only applies to personal information subject to the requirements of the CCPA, and does not apply to data, such as deidentified data, not subject to those requirements. 

 

Information We Collect

 

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information regarding consumers within the last twelve (12) months. “YES” means we have collected information within the category but does not mean we have collected all types of examples for each category.

 

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	NO
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Location data such as data that is derived from your zip code or IP address.	YES
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	YES
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

 

Sources of Personal Information

 

We may obtain the categories of personal information that we collect and process as indicated above from the following categories of sources:

 

• Directly from you. For example, through website forms you complete or purchasing our products and Services.
• Automatically and indirectly from you, as described above, such as through logging and analytics tools, cookies, pixel tags, and other automatic data collection.
• From third parties, such as our service providers, consumer data resellers, communications services, social networks and social media online services, affiliates, data aggregators, consumer reporting agencies, and other business partners.
• From other third party sources related to B2B marketing, like mailing lists, attendee lists from conference sponsorships, reports that help us detect fraudulent purchases, lead generation services, commercially available geographic and demographic information along with other publicly available sources, such as public posts to social networking sites.

 

Use of Personal Information

 

We may collect, use, or otherwise process the categories of Personal Data that we collect and process, as described above, for one or more of the business purposes and commercial purposes described in the “How Do We Use Your Information?” section above. Notwithstanding the foregoing we do not process sensitive personal information as defined by applicable law for purposes of inferring characteristics about you.

 

Retention of Personal Information

 

We will retain your personal information for as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. 

 

Disclosures of Personal Information for a Business Purpose

 

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. 

 

In the preceding twelve (12) months, we may have disclosed the following categories of personal information for a business purpose:

 

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category D: Commercial information.

Category F: Internet or other similar network activity.

Category G: Geolocation data.

Category K: Inferences drawn from other personal information.

 

We disclose your personal information for a business purpose to the following categories of third parties:

• Our affiliates
• Service providers
• Data aggregators
• Social media services

Sales of Personal Information and Sharing of Personal Information for Cross-Context Behavioral Advertising Purposes

 

We do not sell personal information in exchange for monetary consideration. However, the CCPA defines “sale” very broadly in a manner that includes disclosing personal information in exchange for any other valuable consideration, and also regulates the “sharing” of personal information with third parties for cross-context behavioral advertising purposes, which means displaying advertising to you based on personal information obtained or inferred from your activities over time across different websites, applications, and other online services we do not operate. 

 

In the preceding twelve (12) months, we have not “sold” any personal information, as that term is defined by the CCPA. 

 

Under the CCPA, we may “share,” personal information, and we may in the preceding 12 months have “shared,” the following categories of personal information:

• Identifiers, including online identifiers.
• Internet and other electronic activity information.
• Inferences drawn from your activity.

We may have shared each of these categories of personal information with third parties such as advertising networks that enable or participate in targeted and cross-context behavioral advertising, and analytics providers that provide online tracking technologies that we use to analyze use of the Web sites.

 

We do not have actual knowledge that we sell personal information of consumers under 16 years of age or share the personal information of consumers under the age of 16 for cross-context behavioral advertising purposes.

 

Your Rights and Choices

 

The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

 

Access to Specific Information and Data Portability Rights

 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

 

Data Correction Rights

 

You have a right to request correction of inaccurate personal information, subject to certain exceptions. We will take into account the nature of your personal information and the purposes of our processing when we address your request.

 

Data Deletion Request Rights

 

You have the right to request that Relay delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

 

Exercising Access, Data Portability, Data Correction, and Deletion Rights

 

To exercise the access, data portability, data correction, and deletion rights described above, please submit a request through our online form available here. You can also call our Legal Department at (919) 230-4307.

 

In the request, please specify which right you are seeking to exercise. We may require specific information from you to help us verify your identity and process your request. We will not use this additional information for anything other than handling your request.

 

Under the CCPA, a California consumer may use an authorized agent to make a CCPA privacy request on the consumer’s behalf. To make a request on behalf of a Relay customer, the authorized agent must first provide a copy of either:

 

(a) a letter signed by the customer authorizing the agent to submit a CCPA request on his or her behalf, or

(b) a valid power of attorney issued pursuant to California Probate Code sections 4000 to 4465.

An authorized agent must email one of these documents to legal@relaypro.com and include a phone number where the agent may be reached during regular business hours.

 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing.

 

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

 

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Right to Opt Out of Sales of Personal Information and Sharing of Personal Information for Cross-Context Behavioral Advertising

 

California residents have the right to direct us to not sell your personal information or share your personal information for cross-context behavioral advertising (the “right to opt-out”). 

 

To exercise the right to opt-out on Relaypro.com, you (or your authorized representative) may submit a request to us by following instructions detailed below:

 

Online form: Click the “Individual Rights Request” link below, which will direct you to our online submission form. 

Website link: Click the “Do Not Sell or Share My Personal Information” link located at the footer of our website. 

Email: Send your request directly to legal@relaypro.com.

We will only use personal information provided in an opt-out request to review and comply with the request.

 

Global Privacy Control

 

Relay, Inc. participates in a service called Global Privacy Control (GPC) that lets you set a “Do Not Sell or Share” preference at the browser level.  

 

First, you’ll need a GPC-enabled browser or browser extension. Next, you’ll activate or turn on the GPC setting in the browser. When you visit a website, your browser will automatically send the site a “Do Not Sell or Share” signal and participating websites, like ours, will honor your preference.

 

Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website.  

 

Non-Discrimination

 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

 

Deidentified Data

 

If we process personal information to create deidentified information, we will maintain and use such deidentified information in deidentified form and will not attempt to reidentify such deidentified information except to the extent permitted by applicable law. We process personal information as described in this Privacy Policy.

 

Changes to our Privacy Notice

 

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website homepage. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

 

Contact Information

 

If you have any questions or comments about this Privacy Policy, the ways in which Relay collects and uses your personal information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us:

 

Via our website: relaypro.com/legal/relay-privacy-policy

Write us: RELAY INC. Attn: PRIVACY & REGULATORY AFFAIRS 2230 Bandmate Way, Ste 500 Raleigh, NC 27607.