RELAY FOR CASINO & GAMING
On a busy floor, a radio call that doesn't get through is a risk you can't afford.
From the cage to the far end of the floor, one thing decides how a shift goes: whether the right person hears the radio call, acts on it, and can show what happened later. Relay is the cloud platform built for casino operations: it connects your team, protects your workers, and documents every shift on a device your team already knows how to use.
Trusted across gaming, from single properties to large resort and multi-site operators.
THE THREE THINGS EVERY GAMING FLOOR HAS TO GET RIGHT
Keep the floor moving. Protect every shift. Keep an answer for what happened.
A guest waits on a hand-pay because the call went to someone across the property. A dealer hits the panic in a dead spot and no one knows where. A complaint turns into a claim, and a week later nobody can lay out what happened. Three problems, one root cause: on a floor this size and this loud, the team can’t reliably reach itself.
$80k+
Hollywood Casino at Greektown, published Relay customer story.
Floor coordination
A call routed to someone across the property instead of the attendant nearby.
Worker safety
A panic hit in a dead spot, with no one sure exactly where.
The record
A complaint becomes a claim, and no one can lay out what happened.
HOW IT WORKS
Three jobs, one radio your team already knows.
The right person, in the right spot, right now.
A casino floor doesn’t wait, and coordination can’t depend on who happened to hear the call. Legacy radios go quiet in the cage, the count room, the back of house, the upper floors of a tower.
- Runs over Wi-Fi and multi-carrier 4G and 5G and switches between them on its own.
- Push-to-talk plus 1:1 and group calls skip the dispatch bottleneck.
- Indoor and outdoor location let you send the closest responder, not the next available one.
150%
Safety built into how the floor already runs.
An incident is a safety risk, a guest risk, and a license risk, so protection can’t be a separate system nobody reaches in time.
- A discreet one-touch panic button carries the worker's location, without broadcasting to the whole floor.
- Indoor and outdoor location work together so responders know exactly where to go.
- TeamTranslate™ delivers real-time voice translation across 35 languages.
35
A source of truth you can stand behind.
Six months later, a regulator, an attorney, or the board will ask what happened on your floor, and memory, notes, and radio chatter don’t hold up.
- Timestamped messages and location history kept automatically for 90 days.
- Watchtower captures every channel as live, searchable transcription in a single view.
- It’s a tool your operator directs: you set what matters, and it never makes the call for you.
6 min
faster to resolve each incident, with every channel and the full record in one view.
REAL FLOORS. REAL NUMBERS. REAL TEAMS.
What changes when your floor runs on Relay.
$100k+
Saved at Monarch: dead spots cleared and panic plus indoor location added on existing networks.
$80k+
3x
6 hrs/wk
Proof from the floor
The floor sells it better than we can.
“We contained a smoke event and resolved it before any evacuation, because every department was coordinating on the same platform.”
John Reeves, Security, Coushatta Casino Resort
“It was a no-brainer. We replaced radios that kept failing, and the batteries now last a full shift.”
Brad Mitchell, Director of IT, Hollywood Casino at Greektown
“The less systems I have, the less money I have to spend.”
Gil Chavez, Director of Security, The Plaza Hotel & Casino
"With radios you are going to have dead spots. Since Relay leverages cellular networks and WiFi, we don't have dead spots anymore — and we used to have a lot."
Ben Harlow, IT Director, Monarch Casino Resort Spa
The hardware behind the layer
RelayX: built for the cage, the floor, and the count room.
Two-way radios are tough but carry voice only. Reaching for a phone pulls a worker out of the moment. RelayX brings both together — voice-first and rugged — so a worker keeps both hands on the job and everything is one button away, and a screen is there when it’s the better tool.
Audio
Dual speakers near 110 dB and three noise-cancelling mics. Clear over slot-floor noise.
Steady Link™
Redundant Wi-Fi and multi-carrier 4G and 5G that switch on their own. No repeaters, no FCC licenses.
Battery
18 to 24 hours. Covers a full shift with room to spare.
IP68 + IP69K durability
MIL-STD 810H. Built for spills, drops, and around-the-clock use.
Frequently Asked Questions
A cloud communications and safety platform built for casino floors. It replaces old two-way radios with one device carrying push-to-talk, discreet one-touch panic with location, real-time translation, and a timestamped record. Security teams can add Watchtower for live transcription of every channel in one view. Relay is the system of action for physical operations: it captures what your frontline actually says and does, and turns it into action in the systems you already run.
Yes. Relay is a full radio replacement first, with push-to-talk, 1:1 calls, group channels, and broadcast. Because it runs on Wi-Fi and multi-carrier cellular that switch on their own, it holds coverage in the dead zones where legacy radios drop out. No repeaters, no FCC licenses.
One button sends a discreet panic alert that carries the worker’s location, so responders reach the exact spot. Indoor and outdoor location work together across the property, and every alert is timestamped. Cameras remain your primary evidence; Relay adds what gets the right people moving.
Yes. Relay runs over Wi-Fi and multi-carrier 4G and 5G at the same time and fails over on its own.
Every message is timestamped and paired with location history, and records can be pulled when you need them. Security teams can add Watchtower to transcribe every channel live and copy the exact wording into their system of record, a tool your operator directs.
No. RelayX is as simple as a smartphone and lighter than a radio brick. New staff pick it up in a shift, and translation, panic, and location are one button away rather than buried in a menu.
START WHERE THE FLOOR IS LOUDEST
See what Relay can do on your floor.
Keeping the floor moving, protecting every shift, and keeping an answer for what happened are all the same problem: your floor being able to reach itself. Tell us about your property, and we’ll show you where Relay can have the biggest impact.