The physical economy is demanding a change. For too long, the deskless workforce (80% of the global working population) has been left behind by the digital revolution and forced to rely on Big Radio’s static, outdated tools to communicate.
Today, the market has spoken.
We are incredibly proud to announce that Relay has secured the No. 175 spot on the 2025 Deloitte Technology Fast 500™ and ranked No. 920 on the Inc. 5000 list of fastest-growing private companies in America. Fueled by a staggering 461% three-year revenue growth rate, these rankings are more than just accolades. They are a mandate. They are proof that the frontline does not just need new radios. They want an Intelligent System of Action.
Read the full press release here.
Validating the Human Signal
Our rapid ascent is fueled by a critical shift in how the frontline operates. The Relay SOAR™ Platform has officially replaced the analog past, transforming ephemeral voice conversations into a structured, searchable data asset.
This shift has created one of the world’s largest datasets of industrial ground truth. We are now creating over 1 billion new data points each week. This is the Human Signal™ that legacy radios ignore, and it is driving meaningful outcomes. In fact, over 78% of all new industrial customers are now adopting AI features such as Channel Scanning and award-winning TeamTranslateTM.
A Fortress of Innovation: 100 Patents and Counting
We are not just innovating at the software layer. We are redefining the hardware foundation of the physical economy. In 2025, Relay expanded its intellectual property portfolio significantly, securing our 100th patent.
With 11 new patents awarded in 2025 alone, our portfolio is the engine behind breakthrough capabilities like Steady Link™. By leveraging patented seamless connectivity switching, Steady Link eliminates the communication dead zones that plague industrial facilities, creating an unbreakable bond across Wi-Fi and multiple cellular networks.
Alongside AI-driven noise suppression and language translation, these are the technical moats that render the static, single-network hardware of “Big Radio” obsolete in a cloud-first world.
Enterprise Scale and Reliability
The operational intelligence fueling our platform has led to massive market adoption. We are proud to serve over 40 of the Fortune 500 and a dozen of the Fortune 100.
Our customers are not just joining; they are growing with us. Relay continues to demonstrate immense value with a Net Revenue Retention (NRR) of over 135% among enterprise customers.
This trust is built on reliability. Programs like Fleet Shield™ have ended the era of “disposable frontline tech” by guaranteeing the operational uptime large enterprises need.
Furthermore, the launch of RelayM has accelerated our expansion into luxury and healthcare sectors, proving that industrial-grade durability can exist in a discreet, 35% smaller form factor.
Scaling from Startup to Enterprise Standard
To support this explosive trajectory and prepare for our next phase of scale, we are thrilled to welcome two seasoned leaders to the Relay C-Suite:
- Matthew Welch, Chief Marketing Officer: Matthew joins us with a track record of driving rapid adoption for hardware-enabled software platforms. His previous leadership roles as COO of Lighthouse AI, CBO at Eargo, and GM at Rakuten Kobo have seen him scale businesses to millions of customers and grow companies to multiple acquisitions and a NASDAQ IPO.
- Shiv Hira, Chief Financial Officer: Shiv brings over two decades of financial leadership, most recently as EVP of Finance at Bandwidth. His experience in raising capital, managing global expansion, and navigating the public markets will be instrumental as we engineer our transition from a high-growth startup to IPO-ready scale.
The Future is Defiantly Human
As our CEO Chris Chuang noted, “We aren’t just selling radios; we are building the Intelligent System of Action for the physical economy.”
To our customers, partners, and the Relay team, thank you. This recognition belongs to you. We are just getting started on our mission to prove that in the age of AI, the most powerful innovation is one that empowers the human workforce to remain defiantly human.
See the full announcement and our latest industry coverage in the Relay Newsroom.
