Our declaration
There’s a hidden tax on your business. You pay it every day. You pay it in lost minutes when a battery dies. You pay it in stalled projects when a radio goes down. You pay it in safety risks when a call for help is lost in static. This is the hidden tax of legacy technology. A tax on your productivity. A tax on your budget. A tax on your people. The industry that sold you these tools is counting on you to keep paying it. So, to the industry, to Big Radio, we say, enough already. It’s time for a revolution. And the revolution has one word: Uptime. You see, we believe the tool should honor the work. That’s our line in the sand. So we built a new model. Not a warranty, but a shield. A shield against the fine print. A shield against battery failure. A shield against the business model that profits from your problems. This is our promise: our job is to keep you operational. Period. A promise that a dead battery is our problem, not your fault. A promise that if a device breaks, another is on its way. A promise that your team is always connected and your budget is predictable. So stop accepting a model that leaves you exposed. Stop accepting excuses. Stop budgeting for failure. And stop paying the hidden tax of downtime. Join the Uptime Revolution. Your work deserves more than a compromise. It deserves a shield.
Today, we’re introducing the Relay Fleet Shield Program, our radical new approach to ending the era of disposable frontline tech for good. It’s not a warranty. It’s an entirely new way of managing your hardware that eliminates downtime, kills budget surprises, and treats you like a partner, not a sales target.
The Vicious Cycle of Bad Tech
If that daily device struggle feels all too real, you’re not alone. We recently surveyed hundreds of frontline managers and workers, and the results confirmed what we suspected: legacy communication tools are a hidden tax on your morale, your time, and your bottom line.
- A Daily Disruption: More than a third of frontline teams have a communication device fail every single day. The top culprits? Dead batteries and physical damage.
- The Financial Drain: All that troubleshooting adds up. One in four organizations loses more than an entire day of productivity every month just dealing with broken tech, contributing to those six-figure annual losses.
- Innovation, Interrupted: Nearly half (48.2%) of all companies have been forced to delay or cancel important projects, like new safety protocols, because their communication hardware just wasn’t reliable enough to support them.
As our President, Jim Mulcahy, says, “For too long, the industry has accepted a broken model: buy an expensive, single-purpose device, watch it fail, and then pay again. That cycle of operational disruption and budget surprises ends now.”
Our Unbreakable Guarantees
Fleet Shield transforms your hardware from a headache into a reliable, always-on foundation for your team’s success. It’s all backed by our four unbreakable guarantees.
1. A New Device Before You Ship the Old One. Downtime is now a thing of the past. We intelligently monitor the health of your devices. If one is about to fail for any covered reason (including the industry’s #1 issue, a worn-out battery), we ship a replacement for next-day delivery before you even send the old one back.
2. A Full Fleet Refresh for Just $75 Per Device. Tired of watching your fleet get worn down by wear and tear? When you renew your service plan, you can replace every single device with a new, same-generation model for only $75 each. Keep your team operating at peak performance, always.
3. An Upgrade Path to the Latest Tech. Technology moves fast. Your team should too. Our Fleet Shield Upgrade Guarantee gives you the right to upgrade your entire fleet to the newest Relay models at 50% off MSRP. It’s a clear, cost-effective path to the future.
4. Accidents Happen. You Shouldn’t Be Punished for Them. Dropped it? Lost it? No problem. We replace lost or broken devices for a 50% discount. We’re your partner, which means we don’t profit from the realities of a tough job.
“Industrial companies are racing toward AI and automation, but they’re still handing out disconnected radios that are a technological dead end. This data is a wake-up call: legacy communication tools are a hidden tax on productivity and a drain on morale.”
– Chris Chuang, CEO of Relay
From Firefighting to Future-Proofing: A New Reality for Your Team
So, what do these guarantees actually mean for you, your team, and your business? It means shifting from a reactive state of constant firefighting to a proactive state of operational excellence.
- For Managers: Budget Predictability and Peace of Mind. Imagine turning budget chaos into clockwork predictability. Fleet Shield converts a volatile capital expense into a stable, managed service. This frees up your resources, and your mental energy, to focus on strategic initiatives that move the business forward, not just keep the lights on.
- For Frontline Staff: Tools They Can Trust. When you give your team reliable tools, you’re sending a clear message: you value them and the work they do. Fleet Shield removes a major daily frustration, allowing employees to focus on their jobs with the confidence that their equipment will work when they need it most. Our research shows this matters, with 43% of workers saying they’d be less likely to quit if guaranteed access to modern, automatically upgraded devices.
- For Your Business: Unlocking True Innovation. A reliable hardware foundation is the launchpad for digital transformation. With operational certainty, you can finally implement those data-driven workflows, new safety protocols, and efficiency projects that were impossible with yesterday’s technology.
Building the Future of Frontline Work, Together
Your team is the engine of your business, and they deserve tools that empower them, not hold them back. Fleet Shield is more than a program; it’s our commitment to providing the operational certainty you need to build a safer, more productive, and more connected frontline.
By moving past the broken hardware model, you can finally focus on what matters most: leading your team and driving your business forward.
Ready to leave the cycle behind? Discover how Fleet Shield can become the foundation for your team’s success at relaypro.com/fleet-shield.
