By implementing Relay, Phoenix Integrated Security was able to centralize management capabilities via the Relay Dashboard and securely communicate across hundreds of miles, all while avoiding the high costs and complex infrastructure a traditional radio system would have required.
PHOENIX INTEGRATED SECURITY
Phoenix Integrated Security Enhances Team Communication Across Hundreds of Miles
USE CASES
A Michigan-based physical security solutions company needed a more reliable and professional method of communication than cell phones for its widely dispersed teams. They implemented Relay’s cost-effective and long-range solution, centralizing management capabilities via the Relay Dashboard and ultimately improving operational oversight and efficiency.
Securing Operations Across a Large Geographic Footprint
Phoenix Integrated Security, headquartered in Wayne, Michigan, delivers comprehensive security services to its clients, with operations spanning across numerous cities and municipalities. Their highly-trained teams are responsible for on-site guarding and ensuring the safety and integrity of large-scale facilities, such as vehicle manufacturers and processors. Maintaining clear, reliable, and professional communication is paramount for the business’ dispersed teams, who provide a vigilant presence and rapid response capabilities 24/7/365.
Cell Phones Lacked Oversight and Professionalism
Before implementing Relay in 2023, the security company relied on cell phones for team communication, including phone-based walkie-talkie app, Zello. Because the app resided on employees’ personal phones, the lines between work and personal time were blurred. The Head of Operations shared, “there was really no way as a company or as an operation for us to manage it professionally.” With reliable communications being a top priority for the business to ensure the safety and security of its employees and clients property, Phoenix Integrated Security knew there had to be a better solution out there, one that could provide the oversight they wanted.
Enter Relay: Cost-Effective and Reliable Across Long Distances
Over the years, the security company has evaluated various radio options and consistently found Relay to be the best fit with its built-in long range, user friendliness, centralized management capabilities via the Relay Dashboard, helpful customer support, and of course, affordability. Switching to a traditional radio system would have required high costs and complex startup infrastructure in order to use them across the hundreds of miles within Phoenix Integrated Security’s operations. The Head of Operations noted, “It’s always come down to Relay has been here for us and we’ve been there for them, and they’ve always done what we need them to do.”
“Other radio providers offer a similar service but they can’t do it the way Relay does it. Especially for the cost and the quality that you get.”
– The Head of Operations at Phoenix Integrated Security
Enhanced Operations, Reliable Insights, and Proven Efficiency
With over 1,000 messages being sent across devices on a busy day, Relay’s Dashboard has become a central asset for Phoenix Integrated Security’s Operations Center, significantly enhancing visibility. “We have all the data now right at our fingertips,” the Head of Operations stated. Features like location tracking have proved invaluable for verifying personnel positions and locating lost devices, while Relay’s geofencing provides real-time alerts when devices leave designated areas. “Location tracking is phenomenal with us operating in so many different cities,” they shared. “It’s not always practical for me to go to the site and ask questions but I can look at the location tracking and see where an employee was when an incident occurred.” The team also leverages Relay’s message transcriptions to verify events for reporting and compliance scenarios.
The team in the Security Operations Center (SOC) actively uses Relay’s Dashboard to manage device settings remotely, such as ensuring devices aren’t on “Do Not Disturb” and volumes are turned up loud enough so no essential communications are missed. They are even utilizing pre-scheduled broadcasts for standardized announcements like charging reminders at shift change and weather alerts to improve efficiency. The Head of Operations shared, “Relay has allowed my Operations Center to become a tool that really helps us oversee and maintain our team.” Communication across their extensive service area became so seamless that, “it doesn’t feel like we’re operating in eight different cities when you sit in our Security Operations Center (SOC) and you hear everyone talking like it’s just another conversation,” they continued. “With the distance we span with them, I think we’re really closing the gap.”
“Using Relay across the vast distance of our operations has streamlined communications from the field to my security operations center. All they have to do is press that button and say whatever they need to say and my Operation Center has got it instantly.”
– The Head of Operations at Phoenix Integrated Security
Physical security company headquartered in Wayne, Michigan
Offers 24/7/365 security for large-scale facilities
- Relay customer since 2023
INDUSTRY
OBJECTIVE
Phoenix Integrated Security wanted a more reliable and professional communication method than cell phones for their widely dispersed teams, to improve operational oversight and efficiency.
RESULT
