This Limited Warranty applies to your purchase of Relay in the United States.

What does this warranty cover and how long does it last? Relay, Inc. warrants that Relay devices and accessories (including any parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Relay, Inc.’s published user documentation for the following period of time:   

• For the Relay+ device and any Relay accessory you purchase, one (1) year from the date of original retail purchase in its original packaging by you.  
• For the RelayX or RelayM device, three (3) years from the date of original retail purchase in its original packaging by you.    
• For any Relay refurbished device or accessory, ninety (90) days from the date the refurbished device or accessory is received by you.

If a Relay device or accessory has been refurbished, Relay, Inc. warrants that the Relay (including any  parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Relay, Inc.’s published user documentation for ninety days  from the original date of retail purchase by you (these warranties are collectively referred to as our “Limited Warranty”). 

What will Relay, Inc. do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered by this Limited Warranty arises and you return your Relay during the Limited Warranty period (as set forth above), Relay, Inc. will in its sole discretion and to the extent permitted by law repair your Relay using new or refurbished parts, replace your Relay with a new or refurbished Relay functionally at least equivalent to yours, or accept the return of your Relay in exchange for a refund of the purchase price you paid for your Relay. If Relay, Inc. repairs or replaces your Relay, the repaired or replaced Relay will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Relay, Inc. Repair or replacement may result in loss of data. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Relay.

THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY RELAY, INC. PROVIDES FOR YOUR RELAY, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELAY, INC. EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR RELAY, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON WHETHER YOUR RELAY IS NEW OR REFURBISHED).

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What does this warranty not cover? This Limited Warranty is only valid and enforceable in locations where Relay is sold and will apply only if you purchased your Relay from Relay, Inc. or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of Relay, and this Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5) disassembly; (6) alterations; (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Relay will be uninterrupted or error free.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELAY, INC. AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “RELAY, INC.  PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR RELAY OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A RELAY, INC. PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RELAY, INC. PARTIES’ TOTAL LIABILITY IN CONNECTION WITH YOUR RELAY OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID RELAY, INC. FOR YOUR RELAY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How do you make a claim? To make a claim under the Limited Warranty, please contact Relay, Inc. at support@relaypro.com. You must provide your name, contact information and the serial number of your Relay to receive support. You may also be required to provide a purchase receipt.

Other limitations: No vendor, seller, authorized reseller, employee or representative of Relay, Inc. or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

How state, province, territory, and other laws apply to you: This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

This Limited Warranty is given by Relay, Inc., a Delaware corporation whose principal place of business is at 4200 Six Forks Rd, Suite 1800, Raleigh, N.C. 27609, United States.

Relay Product Information

Please review the product information, health and safety information and instructions at relaypro.com before using your device.   You can also find a link to the limited warranty, regulatory information and additional support resources from there.

Electronic Shock and Heat:    Do not expose Relay or its power charger to water or extreme conditions.   Handle with care to avoid electric shock when using the power charger.   Only use the provided power charge to charge the Relay unit.   If your Relay unit power charger or unit is hot to the touch, please unplug the Relay and the power charger and let it cool.

Pacemakers and Other Implanted Devices:   Relay contains magnets and components that emit an electromagnetic field and could interfere with pacemakers or other electronic medical devices.   Before using your Relay, consult with your doctor or medical device manufacturer about the required safe distance between Relay and your medical device.

FCC Compliance Statement:   For the FCC statement visit:  relaypro.com/legal/relay-safety-and-regulatory

ISED Compliance Statement:   For the ISED  (Innovation, Science and Economic Development Canada) statement visit:  relaypro.com/legal/relay-safety-and-regulatory

© Relay, Inc.   All rights reserved.   Relay, and Relaypro are trademarks of Relay, Inc.  Relay is designed by Relay, Inc. and assembled in China.