FREE DOWNLOAD
The Hidden Costs of Language Barriers in Hotels
How much are language barriers costing your hotel?
Have you ever had a limited-English speaking housekeeper misinterpret a guest’s request, leading to a poor experience? How about a bilingual front desk agent that spends a significant portion of their day translating for coworkers, rather than being available for guests
Employees from different backgrounds, cultures and with varied language skills bring unique benefits to any hotel, but often, not enough is being done to better empower them when there are language barriers.
While many hotels invest in bilingual staff, translation tools, or even language training, the hidden costs—such as poor guest experiences, delays, safety risks, and employee frustration—often go unnoticed.
This ebook is a must-read for hotel managers looking to optimize operations, uncovering the sneaky costs associated with unchecked language barriers and how real-time translation technology is changing the game for hotels.
Staggering Stats You Can’t Ignore:
- 73.5% of hospitality properties employ non-native English speakers.
- Losing an employee costs a hospitality organization an average of $9,932 per employee
- The hospitality sector has a 74% turnover rate annually
- OSHA estimates that language barriers contribute to 25% of workplace incidents.
Get the insights and tools you need to eliminate costly miscommunications and unlock your hotel’s full potential. Download The Hidden Costs of Language Barriers in Hotels ebook today.
