In IT, one of the biggest frustrations is when technology doesn’t work as expected, especially during critical moments. Whether it’s overly complex systems, delayed support, or tools that fail when you need them most, IT leaders don’t have time for unreliable tech. That’s why more teams are switching to Relay. The smart radio solution that delivers the reliability, simplicity, and control they need, even during routine shifts or emergency scenarios.
1. Carrier Redundancy That Just Works
Relay devices come with a built-in eSIM that holds profiles for all major carriers. If one network goes down due to a localized outage or infrastructure failure, Relay can automatically switch to another carrier without any action required from the user. This built-in redundancy ensures continuous connectivity and eliminates the risk of total communication loss when one provider fails.
2. Ready for Disaster Recovery
Relay’s redundant connectivity is designed to keep devices working even if a cellular network or WiFi drops. Many of our customers use Relay in disaster recovery scenarios where service may be compromised. Those customers often have battery backups, generators, and Starlink set up to maintain connectivity. With Relay working in tandem with the backup infrastructure, teams can continue communicating through the chaos, which is critical for evacuations or managing a reduced emergency crew.
3. Minimal Bandwidth, Maximum Impact
Despite supporting real-time voice communication, Relay is incredibly bandwidth efficient. A fleet of 100 active Relay devices uses less bandwidth than a single person watching a YouTube video. The system is optimized for connection stability and low latency, making it a great fit even in environments where bandwidth is limited or inconsistent.
4. Simple, Cloud-Based Management
Setting up Relay doesn’t require a mess of wires or on-site configuration. IT teams can manage everything through a centralized web portal—from adding Wi-Fi credentials to assigning users and creating channels. These settings are pushed to the device over cellular, so Relay is ready to go as soon as it’s out of the box. It’s a faster, easier way to deploy and manage communication tools across teams.
5. Enterprise-Grade Security Built In
Relay prioritizes security rigorously. The company maintains SOC 2 Type 2 compliance, executes frequent security audits and penetration testing, and employs encryption protocols for all data both in transit and at rest. Access is strictly managed, and in the event of device loss or theft, remote disablement is immediate. Relay communication permits access solely to authorized users, thereby providing a fundamental level of safeguarding for confidential operations.
6. Dedicated Customer Support
Relay has a dedicated customer support team based in the U.S. They provide the support, training, guidance, and resources needed to learn, implement, and use Relay across your organization. It’s one more way Relay stands out from typical tech vendors.
Bottom line: Relay offers IT teams a reliable, secure, and easy-to-manage communication solution that performs when it matters most. If you’re looking for a smarter, more resilient way to keep your team connected, it might be time to switch to Relay.
