In our 2024 Hospitality Report, one major theme emerged: employee communication and the tools hotels use to communicate have a major impact on guest experience. To dive deeper into the data, we called up an industry expert.
During our recent webinar, David Palumbo, General Manager of Raleigh Marriott City Center, shared his thoughts on the trends highlighted throughout the report and discusses where he thinks the industry is headed next.
Topics include:
- The biggest investments hospitality leaders are making today
- How to increase staff and guest safety through communication
- The key to staff retention in today’s tough market
- Why creating a personalized guest experiences is the future of hospitality
